Returns Policy

All returns must be notified by email.  

Customers are kindly advised to check the goods thoroughly upon receipt and notify of any manufacturing defect within 7 days, after which goods may not be taken back. 

Goods can be returned if there is a manufacturing fault or any item being sent not mentioned in the order. If an item has been used and a fault appears, we will not refund the item but can arrange for repair, if not possible we would only offer a credit note.  

If you are not happy with any product, please bring it to our attention by email and wait for our reply. In case you are asked to return the item postage will not be returned.

Colours may differ from the website slightly due to technical limitations so we can not bear any responsibiliy for them. 

We do not send out replacements for returns but we will issue a credit note for the next order or refund the item. Return postage will also be credited for faulty items. If the customer requires any replacement, postage will be charged but customer can also choose to have items replaced in their next order. 

If advised, returns must be sent back through royal mail standard post and refunds will be made according to second class standard royal mail rates.

Customers are advised to buy their own insurance on returns if they wish to do so. Goods are customers responsibility untill it reaches us. Please allow 7 working days to process any returns.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Minimum

order
There is a minimum order amount requirement of £100(ex. VAT).

Making A Purchase
Making a purchase is simple. Take advantage of our easy step by step process of online shopping cart or just send us an email to info@bagslane.co.uk, with the description of your order and your contact details or call us on 0208 5743555 between 12pm and 5pm Mon to Fri., excluding bank holidays and other public holidays.

You can also call us out of hours on 07830344577 to place your order or if you have any questions. 

Alternatively, visit our showroom & warehouse at the address below by prior appointments.

When the order has been received by email, this does not indicate that a contract exists between us. We will then send you a Proforma invoice via email. Once confirmed we will indicate acceptance of your order and hence a contract between us.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Payments
We accept most Debit/Credit cards, PayPal, Bank transfers, Cheques, Drafts and Postal orders.

99% of orders are delivered the next working day. Bank transfers and cheques may take 3-4 working days to clear. Goods will only be dispatched , once the payment has been cleared.

Discount
Our HOT DEALS section has large collection of items which are offered at discount prices upto 50% off the wholesale price.

Plus we are currently offering free delivery for UK* orders over £200 and European* orders over £400.

* UK includes UK mainland, Northern Ireland, Isle of Man, Channel Islands, Scilly Isles, Scottish Islands and Highlands.
* Europe includes: 

Zone1: France, Netherlands, Belgium, Germany, Luxembourg.
Zone2: Switzerland, Austria, Denmark.
Zone3: Spain, Czech Republic, Slovakia, Italy.
Zone4: Portugal, Slovenia, Hungary, Poland, Finland, Sweden, Estonia.
Zone5: Norway, Latvia, Lithuania, Croatia, Bosnia-Herzegovina, Serbia, Romania, Montenegero, Bulgaria, Greece, Iceland.

Other International  orders may qualify for discounts upon application.

Shipping And Handling
We will ship stock items via Courier service and any special requirements must be specified.

The normal delivery charge is £9.95 (ex. VAT) per box upto 31 Kg per box, to all areas within the mainland UK. For most EU countries the postage charge is from £18. Different rates apply for Northern Ireland, other UK Off-Shore areas.

Customers can arrange their own shipping and can be collected from our cash & carry at the address mentioned above.

In case of missed deliveries due to customers not available at the time of delivery or refusal to accept the delivery, the postal charges are non-refundable and are applied again if arranged redelivery. However, a maximum of three attempts are made before the parcel is returned to sender. Calling cards are left at every attempt and it is customer's responsibility to contact courier service to re-arrange delivery at a convenient day or time(subject to availability).



Invoicing
Invoices can be produced online or manually and are subject to change or amendments should there be any numerical mistake or calculation error. All changes or amendments to the invoice must be notified within 12 months.

Delivery Schedule
We despatch your order within 24hrs of the receipt of your payment. The order is normally delivered within 2 business days following the despatch. EU orders are generally delivered in 3-5 business days.

Tax Charges
All prices shown with the products does not include VAT and it is added on top of the price at the end of the check out process. For orders made from the UK, all items are subject to 15% VAT. EU orders are subject to 15% VAT charge to customers not registered to VAT. VAT charge is not applied to EU customers bearing a valid VAT number.
Privacy Policy
Bags Lane do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.